Tier I: Our Microsoft Hyper-V Servers take a Microsoft Volume Shadow Copy (VSS) of the RAID array that the Virtual Remote Desktop servers’ hard drives (VHDX) are stored on at 5 AM, 1 PM and 9 PM CST daily. VSS is a “local” snapshot of the hard drives that we store for 2 days so that if a server, drive or file is corrupted, we can immediately pull the last known good copy out of VSS and replace the corrupted VHDXs.
Tier II: All our Remote Desktop servers and Data Redirection servers (Desktop, My Documents, QuickBooks) have Cove Data Protection installed. Cove runs an hourly backup of each servers’ System State, C and D drive and all files and folders. Backups are streamed each hour offsite to Cove’s cloud in AWS. All hourly backups can be retrieved going back 28 days. This allows us to restore an entire server or individual files from the cloud backup.
Tier III: For our mission critical servers like Domain Controllers, Remote Desktop Gateway, and Redirection servers, we have a local “Speed Vault” that the hourly backups are synchronized with Cove’s offsite cloud back so that those servers can be restored locally unless needing to pull from the cloud backup. These servers also have a local Standby Image the is ready to spin up based on each hourly backup.
Tier IV: Customers are responsible for creating their own QuickBooks Backup Files *.qbb and cutting and pasting them to their local machine(s) to have their own personal backup/archive of the data. QBB files should be created weekly or monthly or before making major changes to your QBW Company Data File or prior to any major data imports that may affect your data. Copying them to a local pc ensures having a replica in the case of a server outage or inaccessibility.
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